Regulatory Information

Legal Status

Murrell Associates is a trading name of Murrell Associates Limited, registered in England and Wales with company number 07707219 whose registered office is at 14 High Cross, Truro, Cornwall TR1 2AJ. Murrell Associates is a private limited company.
Telephone: +44 (0)1872 226990
Email: info@murrellassociates.co.uk

 

Professional Regulation

Murrell Associates is a law firm regulated by the Solicitors Regulation Authority (SRA). The SRA is an independent regulatory body of the Law Society which regulates solicitors in England and Wales. All solicitors practicing in England and Wales must comply with the SRA’s Code of Conduct (a copy of which can be accessed at www.sra.org.uk/solicitors/code-of-conduct.page).

 

Financial Services & Markets Act 2000

Murrell Associates is not authorised by the Financial Conduct Authority under the Financial Services & Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. We are also registered on the Financial Services Authority’s exempt professional firms (EPF) register (a copy of which can be accessed at https://www.fsa.gov.uk/register/epfBasicDetails.do?sid=2750115).

 

Insurance

Murrell Associates carry professional indemnity insurance and further details can be accessed using the link provided. Certificate of Insurance Cover

 

VAT

Murrell Associates’ VAT number is 891725688.

 

Complaints

We strive to provide a quality service to all of our clients. If you have any concerns or comments regarding the services being provided or the costs incurred, please do not hesitate to contact our complaints handling director, Hugh Murrell, (Direct dial number: 01872 226995 or by email to hugh@murrellassociates.co.uk or by post at 14 High Cross, Truro, Cornwall, TR1 2AJ). We have a written complaints procedure and a copy of this is available on request or can be accessed at www.murrellassociates.co.uk.

 

We aim to deal with any complaints as swiftly and fairly as possible. If, however, you are not satisfied with our handling of your complaint or the outcome of the complaints procedure, you can ask the Legal Ombudsman to consider the complaint by telephoning 0300 555 0333 or by writing to P O Box 6806 Wolverhampton WV1 9WJ or by sending an e-mail to enquiries@legalombudsman.org.uk. The Legal Ombudsman deals with service complaints from members of the public and small businesses, charities, clubs and trusts. The Legal Ombudsman will be able to advise you further on whether you can use its service.

 

Normally you will need to make a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within one year from when you should reasonably have known there was a cause for complaint; the Legal Ombudsman will be able to provide further guidance on the time scales for making a complaint.

 

 

Data Protection

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